Privacy Policy

Wiltse Hamilton Coop LLC, doing business as Kim's K-9. Last updated: September 22, 2026

This Privacy Policy explains what information Kim's K-9 collects, how we use it, and who we share it with. It covers kimsk9.com, our contact forms, and the text messages we send. The rules for using our website and our text messaging program are in our Terms of Use.

What we collect

Information you give us. When you fill out our contact form or email, call, text, or message us, we collect what you provide — typically your name, phone number, email address, your dog's name and details, and whatever you tell us about what you're looking for. If you join our email list, we collect your email address.

Information collected automatically. Like most websites, we automatically collect basic technical information when you visit: IP address, browser and device type, pages viewed, how you got to our site, and general location. This is collected through cookies and similar tracking technologies.

What we don't collect here. We do not collect or store payment information on this website. Payments, pet records, and vaccination documents live in the Gingr customer portal, which is covered by Gingr's privacy policy.

How we use it

  • To respond to your inquiry and follow up about boarding, daycare, or training
  • To provide and manage the services you've booked
  • To send you text messages about your inquiry, appointments, reservations, and your dog — if you've opted in
  • To send you emails about our programs, availability, and promotions — if you've opted in
  • To measure how our website and ads are performing, and to show you our ads on other sites (retargeting)
  • To keep the site secure and prevent abuse
  • To comply with the law

Text messaging

You can agree to receive text messages from Kim's K-9 by checking the text message consent box on our website contact form. We use your phone number to reply to your questions, confirm and remind you about appointments and reservations, send updates about your dog, and follow up on quotes you asked for.

Message frequency varies. Message and data rates may apply. Reply STOP to any message to opt out. Reply HELP for help, or contact us at (616) 949-4249 or kimsk9inc@gmail.com. Consent to receive text messages is not a condition of purchase. Full SMS terms are in our Terms of Use.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service and message delivery, is permitted. All other categories in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell or share your SMS opt-in data or mobile phone number with third parties for marketing purposes.

Who we share it with

We don't sell your personal information.

We share it only with:

  • Service providers who help us run the business — our website host, email platform, text messaging provider, booking and records software (Gingr), and payment processors — and only as needed to do their work
  • Advertising and analytics partners, including Google and Meta, which use cookies and pixels to measure our ads and show them to you on other sites. We never share your phone number or text messaging consent with advertising partners.
  • Anyone we're legally required to share it with, such as in response to a court order, or when needed to protect the safety of a person or animal
  • A buyer or successor, if the business is ever sold or transferred

None of the categories above include text messaging originator opt-in data and consent. We do not share this information with any third parties.

Cookies and advertising

We use cookies and similar technologies for analytics (Google Analytics) and advertising (Google Ads, Meta). You can block or delete cookies in your browser settings, though parts of the site may not work as well. You can also manage ad personalization at Google Ad Settings and optout.aboutads.info.

Your choices

Texts: Reply STOP to any text message from us to opt out, or just ask us. Reply HELP for help.

Email: Click "unsubscribe" in any marketing email, or just ask us.

Calls: Tell us and we'll stop.

Your information: Email us to ask what we have, correct it, or request that we delete it. We'll do our best to accommodate, subject to records we're required to keep.

Keeping it safe

We take reasonable steps to protect your information, but no website or transmission over the internet is completely secure.

Children

Our site isn't directed at children under 13, and we don't knowingly collect their information. If you believe a child has given us information, contact us and we'll delete it.

Changes

We may update this policy. The "last updated" date above tells you when we last did.

Contact us

Wiltse Hamilton Coop LLC, doing business as Kim's K-9
3108 Broadmoor Ave. SE
Kentwood, MI 49512
(616) 949-4249
kimsk9inc@gmail.com